Refund Policy & Payment Guidelines for SFer
REFUND POLICY
We want you to feel confident and happy with all of our services. Whether you upgrade to Pro or support us through a donation, your trust matters to us. Here’s a clear guide on when refunds are possible and what you should know.
Refunds for Paid Plans
- Accidental double payment: if you accidentally paid twice for the same plan, we’ll refund the extra charge.
- Payment errors: if something went wrong during checkout and you were charged incorrectly, we’ll fix it.
- Technical issues: if features don’t work because of a bug on our side and we can’t fix it quickly, we’ll make it right.
Donations
Donations help us keep all our SaaS tools running and free for everyone. Please note that donations cannot be refunded. Every contribution, big or small, directly supports hosting, updates, and development.
How to Request a Refund
For eligible plan refunds, simply contact us with:
- Your email used to purchase the plan
- The transaction ID from your payment
- A short explanation of why you’re requesting a refund
Things to Keep in Mind
- Refunds usually take a few business days to appear depending on your bank or payment provider.
- For donations, please remember that they are non-refundable but are a huge help in keeping our tools free and updated.
- If you have any questions or special circumstances, don’t hesitate to reach out to our support team.
Thank you for supporting us!
Your payments and donations help us maintain servers, pay for updates, develop new features, and keep our tools available for everyone. We truly appreciate your trust and support.